Refund policy

Last updated 2 November 2026

14-day money-back guarantee. If you're not happy with PLAYABLE AI for any reason, you can get a full refund within 14 days of your first payment. No questions asked.

How to request a refund

Our orders are processed by Paddle.com, our Merchant of Record. Request a refund through paddle.net (find your order with the email you used to pay), or email us at support@freezygaming.com and we'll arrange it with Paddle.

Cancelling

You can cancel your subscription anytime at paddle.net or through the link in your receipt. You won't be charged again, and your access continues until the end of the month you've paid for.

This policy doesn't limit any refund or withdrawal rights you have under the consumer law where you live.