Privacy policy

Last updated 2 November 2026

Who is responsible

Freezy Games LTD, Israel (the "controller") runs PLAYABLE AI. Privacy questions: support@freezygaming.com.

What we collect and why

• Purchase details. Paddle, our Merchant of Record, collects your payment details and handles billing; we never see your card. Paddle shares with us what we need to provide the Service and support you: your name, email address, country and subscription status. Legal basis: performing our contract with you.
• License key. We store only a one-way hash of your key, never the key itself, together with whether it is active. Legal basis: contract.
• Usage data. For each search: the time, the search text, the number of results, which passages were returned and the hashed key. We use this to run the Service, enforce fair-use limits, prevent abuse and improve the knowledge base. Legal basis: contract and our legitimate interests.
• Your studio profile. If you ask your Claude to save it: your style preferences and short summaries of games you made. Only your own license key can read it, it is never shown to other subscribers or added to the shared knowledge base, and you can delete it anytime (ask your Claude to delete your profile). Legal basis: your request (consent).
• Lessons you share. The text you choose to share, linked to your hashed key. Personal details are removed automatically. Legal basis: your choice to share (consent) and our legitimate interests.
• Website. We don't use advertising or analytics cookies. Like any website, our hosting provider processes your IP address to deliver pages and protect against attacks.

Who receives data

• Paddle.com, our Merchant of Record, for payments, taxes, receipts and subscription management, under Paddle's privacy policy.
• Cloudflare, which hosts the Service and its database.
• Google Fonts and Epic Games' image servers, from which your browser loads the website's font and island pictures; they receive your IP address.
• Professional advisers and authorities, where the law requires it.

We don't sell personal data. Some of these providers process data outside your country; they protect it with standard contractual safeguards.

How long we keep it

Search logs: 90 days. Daily usage counters: 32 days. Which passages each key received: 180 days. License status: while your subscription is active and for up to 12 months after it ends. Studio profile: until you delete it or ask us to. Shared lessons: until removed. Purchase records: as long as tax law requires.

Your rights

You can ask to access, correct or delete your data, to object to or restrict its use, or to receive a copy of it. Email support@freezygaming.com; we answer within one month. You can also complain to your data protection authority (in Israel, the Privacy Protection Authority).

Security

Data travels over HTTPS. License keys are stored only as hashes, access to admin tools is restricted, and the Service never stores payment details.